Pete Bird Kitchens & Bathrooms Ltd – Terms of Sale (Retail Customers)

Version: 31 October 2025

Company details
Pete Bird Kitchens & Bathrooms Ltd (company no. 12044822)
Unit 1 Eden Way, Enterprise Business Park, Yaxley, PE7 7BY.
Tel: 01733 590590 · Email: help@pete-bird.co.uk.

How these terms apply

1.1 These terms apply to sales to consumers (retail customers). By placing an order, paying a deposit, signing a proposal, or accepting delivery/installation, you agree to these Terms of Sale. Your statutory rights are unaffected.
1.2 These terms sit alongside your proposal/quotation (which lists what is and is not included). Where there is any conflict, the proposal takes precedence for scope; these terms take precedence for legal terms.

Quotes, drawings & validity

2.1 Quotes are valid for 30 days unless stated otherwise. Pricing may change after this period.
2.2 Drawings, designs and specifications remain our intellectual property and are provided solely to assess our proposal. Ownership/licence to use design files transfers only if the project proceeds and all invoices are paid in full.
2.3 Samples are a guide only. Manufacturing tolerances apply and finishes/colours may vary slightly between batches.

2.4 Quartz, stone and templated worktops. Any quartz, granite, solid-surface or other templated worktop measurements, layouts, joint positions, cut-outs, upstands, splashbacks and prices shown on our CAD drawings or initial proposal are provisional estimates based on the information available before the final site template. Final measurements and the technical design will be confirmed by the specialist worktop supplier once the base units have been installed, secured and levelled. Actual site conditions, wall alignment, slab sizes, manufacturing limitations, access requirements and the final specifications of sinks, hobs, taps and appliances may require minor alterations to the dimensions, joints, overhangs, cut-outs or overall design. Any material change to the agreed design or any additional cost identified following the site template will be explained to the customer and agreed in writing before manufacture.

Deposits, staged payments & pricing

3.1 An immediate booking deposit (minimum £300, non‑refundable) is required upon acceptance of proposals or quotations to secure your slot, surveys and procurement. For some projects, weekly stage payments (typically each Friday) are required to cover labour and materials during installation; any final balance is due on completion/hand‑over.
3.2 Where materials are procured in advance, we may invoice a higher initial amount.
3.3 All prices include VAT at the prevailing rate unless stated.
3.4 Late payments may accrue interest at 4% above the Bank of England base rate (per annum) from due date until paid, plus reasonable recovery costs.

3.5 Prices for individual products are available to view in our showroom/product books; our quotations are supplied as a single project price and are not itemised.

Bespoke items, product orders and customer cancellation

4.1 Cooling-off period

We provide retail customers with a 14-calendar-day cooling-off period beginning on the day after the customer accepts our proposal or quotation.

The customer may cancel during this period by informing us clearly in writing.

Where the customer expressly asks us to begin surveys, design work, project planning, procurement or other services during the cooling-off period, the customer may be required to pay for the work completed up to the date of cancellation.

Where the customer expressly asks us to place an order for bespoke, personalised, made-to-measure or otherwise non-returnable goods during the cooling-off period, the customer will remain responsible for the cost of those goods where cancellation or return is not possible.

4.2 Cancellation after the cooling-off period

Where the customer cancels the project after the 14-day cooling-off period, other than because of a material breach by us, a standard cancellation and project administration charge of £1,000 will become payable.

This charge represents a reasonable estimate of the time, costs and disruption ordinarily incurred in setting up and subsequently cancelling a kitchen or bathroom project, including:

design and CAD preparation;

surveys, measurements and design amendments;

project planning and preparation;

ordering and supplier administration;

supplier cancellation correspondence;

product receiving, checking, handling and repacking;

warehouse handling and storage;

arranging product returns;

general administration and accounts processing;

changes to installation diaries and staff scheduling;

loss of reserved installation time that cannot reasonably be reallocated;

project management and customer communication; and

other reasonable costs directly resulting from the cancellation.

The £1,000 charge will be deducted from payments already received. Where the amount already paid is less than £1,000, the remaining balance will be invoiced to the customer.

The cancellation charge will not exceed our reasonable costs and net losses directly resulting from the cancellation. Where those costs and losses are demonstrably lower than £1,000, the charge will be reduced accordingly. We will take reasonable steps to minimise our losses, including attempting to reallocate installation time and return or reuse products where reasonably possible.

4.3 Products and materials already ordered

The £1,000 cancellation charge is separate from any products and materials already ordered for the project.

Some products may not be eligible for cancellation or return once ordered. This can include:

bespoke or made-to-measure products;

rigid kitchen units;

drilled, painted or specially finished items;

customised furniture;

templated quartz, granite or solid-surface worktops;

cut-to-size worktops, panels or trims;

personalised products;

products manufactured or ordered to the customer’s specification;

special-order products not held within our normal stock range; and

products that the manufacturer or distributor will not accept back.

The customer will remain responsible for the full price of any products and materials that cannot reasonably be cancelled or returned.

4.4 Standard products accepted for return

Where a manufacturer or distributor agrees to accept standard products back following the customer’s cancellation, a standard 20% restocking and handling charge will be applied to the value of those products and materials.

The 20% charge covers supplier and distributor restocking charges, product handling, checking, administration and the reduction in value or additional costs associated with returning the products.

Products must be unused, undamaged, complete and, where applicable, in their original unopened packaging. Acceptance of any return remains subject to the manufacturer’s or distributor’s return conditions.

The 20% charge applies only to the relevant products and materials. It does not apply to labour, installation, building work, project management or other services included within the overall project package.

The relevant product and material value will be calculated using our project and supplier records and confirmed within the customer’s cancellation statement. This does not require us to provide a complete breakdown of our internal costs, overheads, margins or earnings.

4.5 Non-returnable goods belonging to the customer

Once all outstanding cancellation charges, product costs and other sums due have been paid, any non-returnable products paid for by the customer will remain available to them.

We will arrange for the products to be delivered to the original project address or made available for collection from our premises or warehouse by prior arrangement.

The customer will therefore receive the non-returnable products for which they have paid, even though the installation project itself has been cancelled.

4.6 Cancellation statement and payment

Following cancellation, we will provide a cancellation statement setting out:

the £1,000 cancellation and project administration charge;

any non-returnable products;

any products accepted for return and the applicable 20% charge;

any other reasonable and unavoidable cancellation costs;

payments already received; and

the resulting balance payable or refundable.

Any outstanding balance must be paid within seven days of the cancellation statement. Any refund properly due to the customer will be processed after the final return position has been confirmed by the relevant suppliers and distributors.

Nothing within this section affects the customer’s statutory rights or their rights where cancellation results from a material breach of contract by us.

Scope, extras & unforeseen conditions

5.1 What is included: your proposal sets out the agreed scope.
5.2 Extras/variations: additional or changed work will be priced and agreed in writing before commencement. If urgent, unavoidable extra work is required and we cannot reach you in time, we may proceed at a reasonable standard rate to protect the works/property.
5.3 Unforeseen issues: our survey is based on what can be seen at the time. Hidden issues (e.g., uneven walls/floors, rotten timbers, services in walls) may require extra works which will be quoted as variations.

Surveys, access & client obligations

6.1 You must provide safe access, power and water to enable the work to be carried out.
6.2 You are responsible for permissions, isolation of services as instructed, and protection of unaffected areas. We will act with reasonable care and skill but cannot accept liability for pre‑existing defects.
6.3 To avoid miscommunication, all project communications should go via the Project Manager (Pete Bird) or the lead fitter assigned to your job.

Delivery, risk & title (ownership)

7.1 We will provide an estimated delivery/installation window. Dates are indicative and may shift due to manufacturing or logistics; we will communicate schedule updates throughout your project.
7.2 Risk in goods passes on delivery to your premises or on collection by you/your contractor. Title (ownership) remains with us until paid in full for all sums due.
7.3 You (or your representative) must check deliveries; damage/shortage must be reported within 24 hours of delivery with photos so we can liaise with suppliers/carriers.

Installation programme & third‑party trades (if installation included)

8.1 Installation is carried out by our team or approved subcontractors with reasonable skill and care.
8.2 Certain third‑party works (e.g., stone/quartz templating & fit, electrics, plastering) may occur on different days and can introduce gaps in the programme. This is normal and not a defect.
8.3 We may vary the sequence/programme to coordinate Building Control, specialist trades, drying times and product lead times.
8.4 Making good is limited to works within our proposal; wider redecoration is excluded unless stated.
8.5 We aim to dedicate one team to your project, but occasionally we may return to previous jobs to complete or collect items; we will keep you informed of movements.

8.6 Practical completion and handover For the purposes of these terms, Practical Completion occurs when we confirm in writing that the agreed installation work is substantially complete, safe and ready for normal use. Minor snagging items, decorative finishing items or specialist work already recorded as outstanding will not prevent Practical Completion, provided that they do not prevent normal and safe use of the room.

8.7 Customer inspection. At Practical Completion, the customer will be invited to inspect the installation. We may also take dated photographs or video recordings showing the condition of the completed work, installed products and surrounding areas. The customer must report any visible cosmetic damage or marking, including scratches, chips, dents, cracks, stains or damage to adjacent surfaces, in writing within 24 hours of receiving the written handover notice and being given access to inspect the completed work. Reports should include clear photographs and the exact location of the alleged damage.

8.8 Reports received after 24 hours. Reports received after the 24-hour inspection period will still be considered. However, the customer acknowledges that a delay in reporting visible cosmetic damage may make it difficult or impossible to establish when or how the damage occurred. We may decline responsibility for visible cosmetic damage where the available evidence does not reasonably establish that the damage was caused by us or was present at Practical Completion. The 24-hour notification period does not apply to: hidden or latent defects; product faults that could not reasonably have been identified during the initial inspection; defective workmanship; or any statutory consumer rights.

Nothing in this clause limits our 12-month labour guarantee or the customer’s statutory rights.

8.9 Opportunity to inspect and remedy

The customer must give us a reasonable opportunity to inspect any alleged fault, damage or defective workmanship and, where appropriate, put the matter right.

The customer should not instruct another contractor to repair, remove, alter or replace our work before we have been given a reasonable opportunity to inspect it, except where urgent action is reasonably necessary to prevent injury or further damage to the property.

We will not normally be responsible for third-party repair costs that have been incurred without our prior written agreement where we were not first given a reasonable opportunity to inspect and remedy the issue.

Returns, faults and consumer rights

9.1 Bespoke, personalised, made-to-measure, specially finished, templated, drilled, painted, cut-to-size and special-order products cannot normally be cancelled or returned once ordered.

9.2 Standard products may only be returned where we and the relevant manufacturer or distributor agree to accept the return. Unless the goods are faulty, accepted returns are subject to a standard 20% restocking and handling charge calculated against the relevant product or material value.

9.3 Products submitted for return must be unused, undamaged, complete and in their original packaging. The customer may also be responsible for any exceptional collection or return carriage costs notified to them before the return is arranged.

9.4 The cancellation and return provisions do not apply to faulty, damaged, misdescribed or incorrectly supplied products. These will be dealt with in accordance with the customer’s statutory rights.

Guarantees & maintenance

10.1 Manufacturer warranties apply to products; details available on request.
10.2 Our workmanship is covered by a 12‑month labour guarantee from completion.
10.3 Wear‑and‑tear, misuse, lack of maintenance, water ingress, and building movement are excluded.

Liability

11.1 We are responsible for foreseeable loss caused by our breach or negligence. We are not liable for loss of profit, business interruption or other indirect losses.
11.2 Nothing limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.

Delays & events outside our control

12.1 We are not liable for delays caused by events outside our reasonable control (supplier delays, transport issues, illness, extreme weather, strikes). We will keep you informed and take reasonable steps to minimise impact.

Waste & recycling

13.1 Where waste removal is included, we are a licensed waste carrier and will dispose responsibly. If not included, you are responsible for waste removal.

Complaints

We aim to resolve issues quickly. Please contact help@pete-bird.co.uk. If unresolved, you may have recourse via consumer ADR schemes or small claims.

Privacy

We process personal data in accordance with our Privacy Policy at https://pete-bird.co.uk/privacy-policy/.

Governing law

These terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts.

Finance Terms & Conditions

We are pleased to offer finance options to help make your new kitchen or bathroom more affordable. Please read the following terms carefully.

0% Interest Finance

We offer 0% interest finance over 12 or 24 months on product purchases only, subject to the following conditions:

0% finance is available on product values up to £4,000
• 0% finance can only be used against products supplied by Pete Bird Kitchens & Bathrooms
• Installation, building work, project management and labour cannot be included in 0% finance
• A minimum 10% deposit is required and must be paid directly to Pete Bird Kitchens & Bathrooms before the finance agreement is processed
• Finance is subject to status and lender approval

If your product order exceeds £4,000, the amount above this threshold cannot be placed on 0% finance.

Finance Over 24 Months

For finance terms longer than 24 months, interest-bearing options are available.

Available terms include:

36 months
• 48 months
• 60 months
• 120 months

These agreements are offered at 12.9% APR representative and are subject to status and lender approval.

Installation & Labour Payments

All installation, building works, electrical, plumbing and associated labour must be paid directly to Pete Bird Kitchens & Bathrooms and cannot be included in any finance agreements.

Stage payments for installation work remain payable in line with your signed proposal and contract terms.

Finance Provider

Finance is arranged through Ideal4Finance, a credit broker and not a lender. Finance is subject to application, status and approval by the lender.

Pete Bird Kitchens & Bathrooms Ltd is an Introducer Appointed Representative of Ideal4Finance Limited.

Important Information

Finance is subject to affordability checks and credit approval. Approval is not guaranteed.

Anything that is purchased through finance must be delivered to the customers home address and a satisfaction note (sat note) must be signed for on the day of delivery which will be sent via email

We reserve the right to withdraw or amend finance offers at any time without prior notice.

If you are unsure which finance option is right for you, please speak to our team before accepting your proposal so we can guide you correctly.

Pete Bird Kitchens & Bathrooms Ltd

Trade Terms & Conditions – Supply Only

Version: 31 October 2025

Application

These terms apply to all business-to-business supply-only quotations and Orders.

By requesting a quotation, approving drawings, making payment or placing an Order, the Customer confirms that they are acting wholly or mainly for business purposes and not as a consumer.

Any terms supplied by the Customer are excluded unless expressly accepted in writing by a director of Pete Bird Kitchens & Bathrooms Ltd.

Definitions

“Company” means Pete Bird Kitchens & Bathrooms Ltd.

“Customer” means the person, sole trader, partnership, company or other business placing the Order.

“Goods” means the materials and products supplied by the Company.

“Order” means the Customer’s acceptance of a quotation, product schedule or purchase order which is subsequently accepted by the Company.

“Special-Order Goods” means bespoke, personalised, made-to-measure, customised, specially finished or non-standard Goods ordered specifically for the Customer or their project.

“Rigid, Drilled, Cut or Painted Goods” means Goods supplied rigid or Goods which have been drilled, cut, painted, assembled or otherwise altered before Delivery.

“Delivery” means when the Goods are delivered to the Customer’s nominated address or made available for collection.

“Writing” includes email and other electronic communication accepted by the Company.

2. Quotations and Acceptance

2.1

Quotations are valid for 30 days unless withdrawn, amended or replaced earlier.

2.2

A quotation is an invitation to treat and does not constitute a binding offer.

2.3

A contract is formed only when the Company:

confirms acceptance of the Order in writing;

places the Goods on order with a supplier or manufacturer;

places the Goods into production; or

dispatches the Goods.

2.4

Any purchase order or acceptance containing additional or conflicting terms will be treated as a counter-offer and will not bind the Company unless expressly accepted in writing by a director.

2.5

The Company may require:

written approval of the quotation;

written approval of CAD drawings;

written approval of product schedules and specifications; and

full or partial payment

before placing any supplier or factory Order.

2.6

The person placing the Order confirms that they have authority to place the Order on behalf of the Customer.

2.7

The Customer is responsible for obtaining approval of the design, products, colours, finishes and specifications from their own customer before approving the Order.

The Company’s contract is with the Customer and not with the Customer’s homeowner, client, builder, installer or other third party.

3. Prices, Payment and Ownership

3.1

Prices are exclusive of VAT, insurance, specialist packaging, Delivery and carriage unless stated otherwise.

3.2

Prices are ex-works from the Company’s premises unless Delivery has been expressly included.

3.3

The Company may revise a quoted price before the Order is accepted.

After acceptance, the price may be adjusted where the increase results from:

changes requested by the Customer;

inaccurate or incomplete information provided by the Customer;

delays caused by the Customer;

changes to measurements, specifications or quantities;

changes in VAT, tax, duties or legislation;

exceptional supplier, manufacturer or transport increases outside the Company’s reasonable control; or

additional Goods or services subsequently requested.

The Company will notify the Customer before proceeding with any material increase.

Where possible, the Customer may cancel affected standard Goods that have not yet been ordered, manufactured or otherwise committed to.

Special-Order Goods and Rigid, Drilled, Cut or Painted Goods cannot be cancelled once ordered or placed into production.

3.4

Unless otherwise agreed in writing, payment is due in full before the Goods are released for Delivery or collection.

3.5

The Company may charge interest on overdue commercial payments at 8% above the applicable Bank of England base rate, together with statutory fixed compensation and reasonable debt-recovery costs, in accordance with the Late Payment of Commercial Debts legislation.

3.6

Ownership of all Goods remains with the Company until the Company has received full cleared payment of all sums owed by the Customer under this and any other contract.

Until ownership passes, the Customer must:

keep the Goods identifiable as belonging to the Company;

store them safely and separately where reasonably possible;

keep them properly insured;

not remove or alter identification markings; and

notify the Company immediately if the Goods are seized or become subject to insolvency proceedings.

Where lawful and following reasonable notice, the Customer will allow the Company to recover unpaid Goods.

3.7

Risk of loss or damage passes to the Customer upon Delivery or collection, regardless of whether ownership has passed.

3.8

The Company may set off any amount owed to the Customer against any amount due from the Customer.

4. Changes and Cancellations

4.1

Orders may not be changed or cancelled without the Company’s written agreement.

4.2

Special-Order Goods and Rigid, Drilled, Cut or Painted Goods cannot be cancelled once ordered or placed into production.

The Customer remains responsible for the full cost of those Goods.

4.3

Where the Company agrees to cancel or return standard Goods, a standard restocking and handling charge of 20% of the affected Goods will apply.

The 20% charge applies to Goods and materials only. It does not apply to any separately agreed labour or services.

The Customer may also be responsible for:

supplier cancellation charges not included within the 20% charge;

exceptional supplier or distributor restocking charges;

collection or return carriage;

specialist packaging;

storage charges; and

other reasonable costs directly resulting from the cancellation.

4.4

Alterations requested after ordering or production has commenced will be chargeable and may delay Delivery.

4.5

Any non-returnable Goods paid for by the Customer will remain available to the Customer.

Once all outstanding sums have been paid, the Customer may arrange collection from the Company’s premises or warehouse.

Delivery may be arranged at the Customer’s cost.

4.6

Any credit or refund will only be processed after:

the supplier has accepted the cancellation or return;

the Goods have been received and inspected;

all applicable charges have been confirmed; and

any outstanding sums owed to the Company have been deducted.

5. Delivery, Collection and Storage

5.1

Delivery dates are estimates. Time is not of the essence unless expressly agreed in writing by a director.

5.2

The Company will use reasonable efforts to meet estimated Delivery dates but will not be responsible for delays caused by events outside its reasonable control.

5.3

The Customer must provide suitable access, parking and a safe unloading area.

Unless expressly agreed otherwise, Delivery is to a reasonably accessible ground-floor or kerbside location.

Carrying Goods through a property, upstairs, across unsuitable ground or into restricted areas is not included.

5.4

The Customer must ensure that a suitable person is available to:

receive the Goods;

check the quantity delivered;

inspect the visible condition of the Goods; and

sign the Delivery documentation.

5.5

The Company may make Delivery in separate instalments.

5.6

Where the Customer fails to accept Delivery or collect the Goods when agreed, the Company may:

store the Goods and charge reasonable storage and handling fees;

charge for attempted Delivery and redelivery;

treat the Order as cancelled and recover its costs; or

resell standard Goods where reasonably possible.

The Customer remains responsible for the full cost of Special-Order Goods and Rigid, Drilled, Cut or Painted Goods.

5.7

The Customer must not arrange trades, installation dates or other dependent work solely in reliance upon an estimated Delivery date.

The Company is not responsible for third-party labour, delay or rescheduling costs arising from a delayed Delivery unless expressly agreed in writing.

6. Inspection, Damage and Shortages

6.1

The Customer must inspect the Goods immediately upon Delivery or collection.

6.2

Visible damage, incorrect Goods or shortages must be recorded on the Delivery note wherever possible and reported to the Company in writing within 24 hours.

The report must include clear photographs showing:

the affected Goods;

the packaging;

the product label or reference;

the alleged damage, error or shortage; and

the Delivery location.

6.3

Reports received after 24 hours will still be considered. However, a delay may make it difficult or impossible to establish when or how visible damage occurred.

The Company may decline a claim where the available evidence does not reasonably show that the damage, error or shortage existed at Delivery.

6.4

Latent defects that could not reasonably have been identified during the initial inspection must be reported as soon as reasonably practicable after discovery.

6.5

Goods must not be installed, fitted, cut, drilled, painted, altered, repaired or disposed of where they appear damaged, incorrect or unsuitable.

The Customer must give the Company and, where applicable, the supplier or manufacturer a reasonable opportunity to inspect the Goods.

6.6

Installing, cutting, drilling, painting or otherwise altering Goods may be treated as acceptance of any issue that was reasonably apparent before installation.

This does not apply to a latent defect which could not reasonably have been identified beforehand.

6.7

For a valid claim, the Company may choose to:

repair the affected Goods;

replace the affected Goods;

provide replacement parts; or

issue a credit for the affected Goods.

6.8

The Company will not normally be responsible for removal, refitting, installation or third-party labour costs where:

the Goods were installed before being properly inspected;

the Company was not given an opportunity to inspect;

the Customer continued installation after identifying a problem;

the Customer failed to follow manufacturer instructions; or

costs were incurred without the Company’s prior written agreement.

Nothing within this clause excludes liability which cannot lawfully be excluded.

7. Returns and Restocking

7.1

Special-Order Goods and Rigid, Drilled, Cut or Painted Goods cannot be returned unless they are faulty or were incorrectly supplied by the Company.

7.2

Standard Goods may only be returned with the Company’s prior written authorisation.

Supplier or distributor approval may also be required.

7.3

Any agreed return must normally be made within 28 days of Delivery.

The Goods must be:

unused;

uninstalled;

unaltered;

undamaged;

complete;

in their original packaging; and

suitable for resale.

7.4

Returns are made at the Customer’s cost and risk unless the Goods are faulty or were incorrectly supplied by the Company.

7.5

Accepted standard returns are subject to a 20% restocking and handling charge.

Exceptional supplier collection, carriage or return charges may be added where they are not included within the standard 20% charge.

7.6

The Company may refuse any return which:

has not been authorised;

falls outside the supplier’s return period;

has been installed or altered;

is incomplete;

is damaged;

has damaged or missing packaging; or

cannot reasonably be resold.

7.7

A return is not accepted until the Goods have been received and inspected by the Company or the relevant supplier.

8. Site Surveys, CAD Drawings and Measurements

8.1

The Company may provide:

a site visit;

a survey;

measurements;

CAD drawings;

visualisations;

quotations;

product schedules; or

general design assistance.

These services are provided to assist with product selection, quotation and general design only.

8.2

A site survey or CAD drawing provided by the Company does not transfer responsibility for final measurements to the Company.

The Customer, builder or person responsible for installation must check all measurements before the Order is approved.

8.3

CAD drawings are design drawings only.

They are not final construction, installation, fabrication, plumbing, electrical or setting-out drawings.

They must not be used as a substitute for final checks by the Customer, builder or installer.

8.4

Before approving an Order, the Customer must ensure that a suitably competent person checks:

all room and wall measurements;

finished floor and ceiling heights;

wall, floor and ceiling levels;

wall thicknesses;

doors, windows and structural openings;

plumbing and waste positions;

gas positions;

electrical and ventilation positions;

appliance makes, models and manufacturer specifications;

sanitaryware and brassware specifications;

unit, door and product handing;

product sizes and quantities;

colours and finishes;

fillers, panels, trims and wastage allowances;

opening spaces and clearances;

access and Delivery restrictions;

compatibility between Goods and appliances;

installation requirements and fixing methods; and

compliance with Building Regulations, manufacturer instructions and other applicable standards.

8.5

The Customer must provide the final drawings and product specifications to the builder, installer and end customer before approving the Order.

The Customer is responsible for obtaining their approval.

8.6

The Customer’s written approval of a CAD drawing, quotation, Order confirmation or product schedule confirms that the Customer, builder and installer have checked and accepted:

the measurements;

the layout;

the quantities;

the specifications;

the colours and finishes;

the handing;

the clearances;

the appliance information; and

the suitability of the Goods.

The Company may rely on this approval when placing supplier and factory Orders.

8.7

Any alteration required after approval may be treated as a new or amended Order.

The Customer will be responsible for:

additional Goods;

replacement Goods;

supplier cancellation charges;

restocking charges;

Delivery charges;

design amendments; and

any resulting delays.

8.8

The Company is not responsible for discrepancies, alterations, delays or additional costs caused by:

incorrect or incomplete information supplied by the Customer;

the Customer, builder or installer failing to complete the required checks;

changes made after the Company’s site visit;

uneven or out-of-square walls, floors or ceilings;

concealed or inaccessible pipework, cables or services;

final plaster thicknesses;

final tile or flooring thicknesses;

structural changes;

changes to doors or windows;

installation that differs from the approved design;

incorrect appliance information;

restricted access; or

site conditions that could not reasonably have been identified during the survey.

8.9

The Customer is responsible for:

final site measurements;

installation;

setting out;

site supervision;

installation sequencing;

fixing methods;

site safety;

testing and certification;

Building Regulations compliance; and

compliance with manufacturer instructions.

Any installation advice provided by the Company is general guidance only and does not transfer responsibility for the installation to the Company.

8.10

Nothing within this section excludes responsibility for loss directly caused by the Company’s failure to exercise reasonable care and skill when providing an expressly agreed service.

9. Quartz, Granite and Templated Worktops

9.1

Any measurements, layouts, joint positions, cut-outs, overhangs, upstands, splashbacks, colours and prices shown on CAD drawings for quartz, granite, solid-surface or other templated worktops are estimates only.

9.2

Final measurements and the final technical design will be confirmed by the specialist worktop supplier after the base units have been installed, secured, correctly positioned and levelled.

9.3

Site conditions, wall alignment, slab sizes, material availability, access, manufacturing limitations and the final specification of appliances, sinks, taps and accessories may require changes to:

dimensions;

overhangs;

joint positions;

cut-outs;

splashbacks;

upstands;

colours or slab selections; or

the overall design.

9.4

Any material change to the design or price identified following the final template will be notified before manufacture.

9.5

The Customer and installer are responsible for ensuring that:

the base units are correctly installed and level;

all sinks, taps, hobs and appliances are available or accurately specified;

access is suitable for templating and installation;

walls and finished surfaces are ready;

the final layout has been approved; and

no alterations are made after templating.

9.6

Additional templating visits, aborted visits, alterations or remanufacturing caused by the site not being ready, incorrect information or changes made after templating will be chargeable.

10. Installation Responsibility

10.1

These terms relate to the supply of Goods only.

Unless expressly included in writing, the Company is not responsible for:

installation;

site supervision;

project management;

Building Control applications;

installation sequencing;

testing or certification;

checking work completed by third parties; or

the acts or omissions of the Customer’s builder, installer or subcontractors.

10.2

The Customer must ensure that the Goods are installed by suitably competent and, where required, appropriately qualified persons.

10.3

The Customer and installer are responsible for checking that the Goods are correct, complete and suitable before installation begins.

10.4

The Company will not be responsible for damage to Goods caused during storage, handling or installation by the Customer or a third party.

11. Warranties and Liability

11.1

Goods may carry a manufacturer’s warranty. Details are available upon request.

Manufacturer warranties are subject to the manufacturer’s conditions and claims procedures.

11.2

The Customer must provide reasonable information when making a warranty or product claim, including where applicable:

photographs;

videos;

batch numbers;

serial numbers;

product labels;

proof of purchase;

installation details; and

maintenance information.

11.3

The Customer must allow the Company, supplier or manufacturer a reasonable opportunity to inspect and investigate any reported issue.

11.4

To the fullest extent permitted by law, the Company is not responsible for indirect or consequential losses, including loss of profit, business, contracts, revenue or opportunity.

11.5

Subject to Clause 11.6, the Company’s total liability relating to an Order will not exceed the price paid for the Goods giving rise to the claim.

11.6

Nothing within these terms excludes or limits liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

defective title to Goods; or

any liability that cannot lawfully be excluded or limited.

11.7

The Company is not responsible for problems resulting from:

incorrect storage;

exposure to damp, heat or unsuitable conditions;

misuse;

accidental damage;

normal wear and tear;

incorrect cleaning products;

failure to maintain the Goods;

installation contrary to manufacturer instructions;

unauthorised alteration or repair;

installation by an unsuitable or unqualified person;

movement or defects within the building; or

damage caused by other trades.

12. Events Outside Our Control

The Company will not be responsible for failure or delay caused by events outside its reasonable control, including:

supplier or manufacturer failure;

transport disruption;

shortages of materials;

import or customs delays;

industrial action;

illness;

fire;

flooding;

extreme weather;

government restrictions;

utility failures; or

communication-system failures.

The Company will notify the Customer where reasonably possible and take reasonable steps to reduce the effect of the delay.

13. Confidentiality and Intellectual Property

13.1

Trade pricing, quotations, specifications, designs, drawings and Trade Portal content are confidential.

The Customer may share project drawings with their end customer, builder or installer where reasonably required for the relevant project.

13.2

All intellectual property in drawings, designs, documents and Trade Portal content remains the property of the Company unless expressly assigned in writing.

13.3

The Customer receives a limited licence to use approved drawings solely for the project for which they were produced.

13.4

The Customer must not copy, reproduce or use the Company’s designs, documents or pricing for another project without written permission.

13.5

Trade Portal access details are for the Customer’s authorised business users only.

Misuse or unauthorised sharing may result in access being suspended or withdrawn.

14. Suspension and Termination

14.1

The Company may suspend or terminate an Order where the Customer:

fails to make payment when due;

breaches these terms;

becomes insolvent;

enters administration or liquidation;

ceases trading; or

provides information giving the Company reasonable concern about payment or creditworthiness.

14.2

Termination does not affect rights already accrued or payment due for Goods ordered, manufactured, delivered or placed into production.

14.3

Following suspension or termination, the Customer remains responsible for:

Special-Order Goods;

Rigid, Drilled, Cut or Painted Goods;

Goods already ordered or in production;

Delivery, storage and handling costs; and

other reasonable losses directly arising from the Customer’s breach.

15. Notices

Formal notices may be sent by email or to the postal address most recently provided by the receiving party.

The Customer is responsible for keeping their contact details up to date.

16. General Terms

16.1 Entire agreement

The accepted quotation, Order, product schedule, approved drawings and these terms form the entire agreement between the Company and the Customer.

16.2 Variations

No variation is binding unless agreed in writing by the Company.

16.3 Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.

16.4 Waiver

Failure or delay in exercising a right does not waive that right.

16.5 Assignment

The Customer may not transfer or assign an Order without the Company’s written agreement.

The Company may use suppliers, carriers and subcontractors to fulfil an Order.

16.6 Third-party rights

No person other than the Company and the Customer may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17. Governing Law

These terms and all Orders are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

Finance Terms & Conditions