Pete Bird Kitchens & Bathrooms Ltd – Terms of Sale (Retail Customers)

Version: 31 October 2025

Company details
Pete Bird Kitchens & Bathrooms Ltd (company no. 12044822)
Unit 1 Eden Way, Enterprise Business Park, Yaxley, PE7 7BY.
Tel: 01733 590590 · Email: help@pete-bird.co.uk.

1. How these terms apply

1.1 These terms apply to sales to consumers (retail customers). By placing an order, paying a deposit, signing a proposal, or accepting delivery/installation, you agree to these Terms of Sale. Your statutory rights are unaffected.
1.2 These terms sit alongside your proposal/quotation (which lists what is and is not included). Where there is any conflict, the proposal takes precedence for scope; these terms take precedence for legal terms.

2. Quotes, drawings & validity

2.1 Quotes are valid for 30 days unless stated otherwise. Pricing may change after this period.
2.2 Drawings, designs and specifications remain our intellectual property and are provided solely to assess our proposal. Ownership/licence to use design files transfers only if the project proceeds and all invoices are paid in full.
2.3 Samples are a guide only. Manufacturing tolerances apply and finishes/colours may vary slightly between batches.

3. Deposits, staged payments & pricing

3.1 An immediate booking deposit (minimum £300, non‑refundable) is required upon acceptance of proposals or quotations to secure your slot, surveys and procurement. For some projects, weekly stage payments (typically each Friday) are required to cover labour and materials during installation; any final balance is due on completion/hand‑over.
3.2 Where materials are procured in advance, we may invoice a higher initial amount.
3.3 All prices include VAT at the prevailing rate unless stated.
3.4 Late payments may accrue interest at 4% above the Bank of England base rate (per annum) from due date until paid, plus reasonable recovery costs.

4. Bespoke / special‑order items & cancellations

4.1 Many kitchen and bathroom items are made‑to‑order/bespoke (including rigid units, drilled/painted doors, cut‑to‑size worktops, templated stone). Once factory orders are placed, changes/cancellation may be impossible or will incur costs.
4.2 Special‑order items (not held in our usual stock profile) are non‑returnable.
4.3 After the initial deposit is paid, only recoverable material costs may be refunded (subject to any supplier restocking fee, typically 0–15%). Small booking deposits (up to £300) may not be refundable, in line with consumer legislation on services already begun.

5. Scope, extras & unforeseen conditions

5.1 What is included: your proposal sets out the agreed scope.
5.2 Extras/variations: additional or changed work will be priced and agreed in writing before commencement. If urgent, unavoidable extra work is required and we cannot reach you in time, we may proceed at a reasonable standard rate to protect the works/property.
5.3 Unforeseen issues: our survey is based on what can be seen at the time. Hidden issues (e.g., uneven walls/floors, rotten timbers, services in walls) may require extra works which will be quoted as variations.

6. Surveys, access & client obligations

6.1 You must provide safe access, power and water to enable the work to be carried out.
6.2 You are responsible for permissions, isolation of services as instructed, and protection of unaffected areas. We will act with reasonable care and skill but cannot accept liability for pre‑existing defects.
6.3 To avoid miscommunication, all project communications should go via the Project Manager (Pete Bird) or the lead fitter assigned to your job.

7. Delivery, risk & title (ownership)

7.1 We will provide an estimated delivery/installation window. Dates are indicative and may shift due to manufacturing or logistics; we will communicate schedule updates throughout your project.
7.2 Risk in goods passes on delivery to your premises or on collection by you/your contractor. Title (ownership) remains with us until paid in full for all sums due.
7.3 You (or your representative) must check deliveries; damage/shortage must be reported within 24 hours of delivery with photos so we can liaise with suppliers/carriers.

8. Installation programme & third‑party trades (if installation included)

8.1 Installation is carried out by our team or approved subcontractors with reasonable skill and care.
8.2 Certain third‑party works (e.g., stone/quartz templating & fit, electrics, plastering) may occur on different days and can introduce gaps in the programme. This is normal and not a defect.
8.3 We may vary the sequence/programme to coordinate Building Control, specialist trades, drying times and product lead times.
8.4 Making good is limited to works within our proposal; wider redecoration is excluded unless stated.
8.5 We aim to dedicate one team to your project, but occasionally we may return to previous jobs to complete or collect items; we will keep you informed of movements.

9. Returns, faults & consumer rights

9.1 Bespoke/made‑to‑order items (rigid/drilled/painted units, templated stone, cut‑to‑size worktops) are non‑returnableonce ordered.
9.2 For standard, off‑the‑shelf items bought at a distance or off‑premises, you may have a 14‑day cooling‑off right to cancel; you are responsible for return costs and any diminished value from handling beyond what is necessary.
9.3 For showroom/on‑premises purchases, returns are at our discretion. Where accepted, a restocking fee (typically 0–15%) may apply and goods must be unopened, unused and in original packaging.
9.4 Faulty goods: notify us promptly; we will liaise with the manufacturer and repair/replace in line with your statutory rights.

10. Guarantees & maintenance

10.1 Manufacturer warranties apply to products; details available on request.
10.2 Our workmanship is covered by a 12‑month labour guarantee from completion.
10.3 Wear‑and‑tear, misuse, lack of maintenance, water ingress, and building movement are excluded.

11. Liability

11.1 We are responsible for foreseeable loss caused by our breach or negligence. We are not liable for loss of profit, business interruption or other indirect losses.
11.2 Nothing limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.

12. Delays & events outside our control

12.1 We are not liable for delays caused by events outside our reasonable control (supplier delays, transport issues, illness, extreme weather, strikes). We will keep you informed and take reasonable steps to minimise impact.

13. Waste & recycling

13.1 Where waste removal is included, we are a licensed waste carrier and will dispose responsibly. If not included, you are responsible for waste removal.

14. Complaints

We aim to resolve issues quickly. Please contact help@pete-bird.co.uk. If unresolved, you may have recourse via consumer ADR schemes or small claims.

15. Privacy

We process personal data in accordance with our Privacy Policy at https://pete-bird.co.uk/privacy-policy/.

16. Governing law

These terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts.

Pete Bird Kitchens & Bathrooms Ltd – Trade Terms & Conditions (Supply‑Only)

Version: 31 October 2025

Application
These terms apply to all B2B supply‑only quotations and orders. The Customer’s terms are excluded unless expressly agreed in writing by a director.

1. Definitions & Interpretation

“Company” means Pete Bird Kitchens & Bathrooms Ltd.
“Customer” means the person or entity placing the order.
“Goods” means the materials/products supplied by the Company.
“Order” means the Customer’s acceptance of a quotation (or PO) that the Company accepts.
“Special‑Order Goods” means goods made to Customer specification, custom, bespoke or non‑standard.
“Rigid / Drilled / Painted Goods” means items supplied rigid, or which have had holes drilled or painted finishes applied.
“Delivery” means when Goods are made available for collection or dispatched in accordance with Clause 5.
“Damage Notice Period” means 24 hours from delivery.

2. Quotation Validity & Acceptance

2.1 Quotations are valid for 30 days unless withdrawn earlier. They are invitations to treat, not offers.
2.2 A Contract is formed only when the Company confirms acceptance in writing or dispatches Goods.
2.3 Any acceptance/PO that imposes additional or conflicting terms is a counter‑offer and is not binding unless expressly accepted in writing.
2.4 The Company may require a written order confirmation and payment to proceed.

3. Prices, Payment & Title

3.1 Prices are exclusive of VAT, insurance, packaging and carriage unless stated.
3.2 Prices are ex‑works the Company’s premises unless otherwise agreed.
3.3 The Company may revise prices to reflect material cost increases between quotation and delivery (materials, labour, transport, duties).
3.4 Unless otherwise agreed in writing, payment is due in full prior to release for delivery/collection.
3.5 Late payment interest accrues at 4% above the Bank of England base rate (per annum), calculated daily, plus reasonable recovery costs.
3.6 Retention of title (all‑monies): Title remains with the Company until full, cleared payment of all sums due from the Customer to the Company (on this and any other contracts). Until title passes, the Customer shall store Goods separately, keep them identifiable and insured, and allow the Company to enter premises to recover Goods on default.
3.7 The Company may set‑off sums owed to the Customer against sums due from the Customer.

4. Order Changes & Cancellations

4.1 Orders may not be varied/cancelled without the Company’s written agreement.
4.2 Special‑Order Goods cannot be cancelled once placed; the Customer is liable for all related costs.
4.3 Alterations requested after production starts will be chargeable.

5. Delivery, Risk & Storage

5.1 Delivery dates are estimates; time is not of the essence unless expressly agreed.
5.2 The Company will use reasonable endeavours to meet schedules but is not liable for delay.
5.3 Risk passes on delivery to the Customer’s nominated address or on collection.
5.4 If the Customer fails to take delivery, the Company may store Goods and charge reasonable storage/handling fees; re‑delivery will be chargeable; or treat the Order as cancelled and recover costs; or resell the Goods.

6. Inspection & Damage Notification

6.1 The Customer shall inspect Goods immediately on receipt.
6.2 Visible damage/shortage must be noted on the carrier’s note and notified in writing within 24 hours with photos. Failure to notify within 24 hours is deemed acceptance and a waiver of such claims.
6.3 Latent defects must be notified as soon as reasonably practicable.
6.4 For valid claims, the Company may (at its option) repair, replace or credit the defective/damaged Goods.

7. Returns & Restocking

7.1 No returns for Rigid/Drilled/Painted Goods or Special‑Order Goods.
7.2 Standard Goods may be returnable only with prior written authorisation, at the Customer’s cost and risk, in as‑newcondition with original packaging.
7.3 Returns accepted under 7.2 are subject to a 20% restocking fee. The Company may refuse returns that do not meet conditions.

8. Specification, Suitability & Tolerances

8.1 Dimensions may vary within normal manufacturing tolerances; batch variations can occur.
8.2 Unless the Company has expressly agreed in writing to survey/design and take responsibility, the Customer is responsible for measurements, compliance and installation suitability for its end‑client.

9. Warranties & Limitations of Liability

9.1 Goods carry the manufacturer’s warranty only; details available on request.
9.2 The Company excludes liability for indirect or consequential loss (including loss of profit, business or contracts).
9.3 The Company’s total liability shall not exceed the price of the Goods giving rise to the claim.
9.4 Nothing limits liability for death/personal injury caused by negligence, fraud, or other liabilities which cannot be limited by law.
9.5 Issues arising from improper storage, misuse or installation contrary to instructions are excluded.

10. Force Majeure

The Company is not liable for failure or delay due to events beyond its reasonable control (supplier failure, transport disruption, shortage of materials, strikes, illness, extreme weather, etc.).

11. Confidentiality, IP & Portal Use

11.1 All pricing, drawings, specifications and portal content are confidential and must not be disclosed without consent.
11.2 All intellectual property in designs/drawings remains the Company’s unless expressly assigned in writing.
11.3 Trade Portal access credentials are for the Customer’s business only; misuse may result in withdrawal of access.

12. Termination & Remedies

12.1 If the Customer breaches these terms (including non‑payment) the Company may suspend deliveries, terminate the contract, and/or recover Goods under Clause 3.6.
12.2 Termination does not affect accrued rights or payments due for Goods delivered or in production.

13. Governing Law & Jurisdiction

These terms and all Orders are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.